Operations Technology Specialist

CR, Costa Rica , Virtual, Costa Rica, LATAM

Shape what's next with BCD

Full time, United States

In this role, you will provide first line ops and client technology support to all virtual agents or in-office in area of responsibility, including customer support.

Follow established processes as well as actively collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking

Partner with internal and external technology teams to perform RCAs, escalate, test, and resolve cases as necessary to resolution

Work with virtual employees to troubleshot issues for a quick resolution

Escalate common issues to other departments that can be resolved on a more global basis

Communicate effectively to virtual employees via the most appropriate method to discuss procedures and common solutions

Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures

Extensive experience in the travel industry

Experience with Sabre GDS and online booking tools (OBTs)

Experience supporting system enhancements, testing, implementations, and operational initiatives

Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery

Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and drive effective resolutions

Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines

Strong communication and collaboration skills, with the ability to work effectively across cross-functional teams

Why you’ll love working here Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com .

Get to know us by exploring our career site and checking out our social media:

Career site BCD

https://www.linkedin.com/company/bcd-travel/

https://www.instagram.com/bcdtravel/

https://www.bcdtravel.com/blog/

What’s in it for you

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Work at the forefront of travel technology and help shape the future of business travel

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Work From Anywhere opportunity for 60 days per year

Ready to shape what’s next? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected] .

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