Operations Team Leader - Retail & Entertainment - TJ / 1848254

About This Role

Our client Flipped Park is looking for a Operations Team Leader - Retail & Entertainment in Abu Dhabi

Flipped Park is looking for an energetic and responsible Team Leader to support daily operations at our Deerfields Mall, Abu Dhabi location. If you have strong leadership skills and enjoy working in a fun, fast-paced environment, we would love to hear from you.

Responsibilities

• Supervise and coordinate daily shift operations to ensure efficient workflow and task completion.
• Lead, motivate, and support a team of 10 members, fostering a positive work environment and promoting teamwork.
• Monitor team performance by tracking attendance, productivity, and adherence to discipline standards.
• Coach and mentor team members to develop their skills, improve performance, and promote professional growth.
• Attend to customer inquiries and complaints, providing timely and professional resolutions to enhance customer satisfaction.
• Enforce safety regulations and operational procedures to maintain a safe and compliant working environment.
• Collaborate with management to meet or exceed business targets and contribute to continuous improvement efforts.
• Manage conflict effectively by addressing issues promptly and facilitating constructive communication among team members.
• Maintain clear and effective communication across shifts and with other departments to ensure seamless operations.
• Adapt to a dynamic, high-energy work setting, demonstrating flexibility and resilience during busy periods and peak times.