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Operations Team Lead

Forward
Minneapolis, USA
Full-time
Lead · 3+ years experience
Onsite
$23.00 - 25.00 / hour
Discovered 2 days ago

Full Job Posting

Responsibilities

  • Schedule ocean and domestic shipments.
  • Coordinate and direct daily work activities for assigned team members based on established schedules and operational plans.
  • Assist the Operations Supervisor in executing daily volume, labor, and workload assignments.
  • Conduct basic system inquiries and manual searches to help resolve inventory, shipment, or order discrepancies.
  • Coordinate handling of urgent orders, cancellations, re-routes, and special service requirements within established guidelines.
  • Work with customer on schedule changes
  • Utilize WMS for all systems work (SAP)
  • Pick, pack, and prepare items for shipping and delivery.
  • Assist drivers with loading and unloading activities following dock and safety procedures.
  • Identify damaged freight and promptly report issues, unsafe conditions, or equipment concerns to supervisory personnel.
  • Perform audits on outgoing shipments
  • Monitor work quality, safety compliance, and adherence to standard operating procedures.
  • Escalate equipment, safety, or system issues promptly to minimize disruption.
  • Ensure all work is completed in alignment with safety, environmental, and operational requirements.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or General Education Development (GED)/equivalent preferred but not required.
  • Experience: 3+ years’ experience in a warehouse, distribution, logistics operations, or multimodal terminal environment; prior experience in a lead or coordinator role preferred.
  • Demonstrated ability to motivate, train, and guide frontline employees.
  • Ability to communicate effectively in English (verbal and written).
  • Ability to prioritize tasks and manage competing operational demands within established procedures.
  • Physical Demands: Extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8-12 hours per/shift, with the ability to lift, push, pull, and carry freight up to 50lbs without assistance, with occasional lifting of freight up to 75lbs with assistance or mechanical aids throughout each 8-12 hour shift, multiple times per/week.
  • Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
  • Environment: Ability to work safely around moving equipment, vehicles, and freight in a non-climate-controlled environment, including frequent exposure to temperature extremes (both hot and cold), occasional outdoor work and/or exposure to precipitation (rain, sleet, snow, etc.), regular exposure to moving equipment, vehicle traffic, exhaust, dust, and moderate to loud noise.
  • Ability to maintain regular and predictable attendance.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Experience with Warehouse Management systems
  • Environment: Comfort commuting to/from and working in a 100% on‐site setting (listed in this posting).
  • #LI-Onsite #LI-KB1

Preferred Qualifications

  • Education: High School Diploma or General Education Development (GED)/equivalent preferred but not required.
  • Experience: 3+ years’ experience in a warehouse, distribution, logistics operations, or multimodal terminal environment; prior experience in a lead or coordinator role preferred.
  • 3+ years’ experience in a warehouse, distribution, logistics operations, or multimodal terminal environment; prior experience in a lead or coordinator role preferred.

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