Operations Systems Specialist

Role overview

Responsibilities

• Research and benchmark operations systems and contribute to continuous improvement.
• Maintain system and process documentation and support team learning.
• Contribute to cross-functional projects, including business cases, requirements, stakeholder communication, and risk mitigation.
• Oversee and optimize back-of-house systems as the QSR specialist.
• Optimize store payment operations through initiatives, feature rollouts, and software updates.
• Coordinate systems deployment, testing, and go-live readiness for new stores and major renovations.
• Plan and coordinate hardware upgrades while minimizing downtime and maintaining system compatibility.
• Triage tickets, monitor service-level targets, and resolve escalations.
• Provide off-hours support and assist with new restaurant openings across North America, remotely and in person as needed.

Qualifications

• At least 3 years of progressive experience in restaurant operations, IT support, or system administration.
• Hands-on experience with Simphony POS, QSR Kitchen Display Systems, CrunchTime Inventory Management, and third-party delivery integrations.
• Proficiency with Windows, macOS, Android, local network troubleshooting, Google applications, and Microsoft Office.
• Experience creating and maintaining system documentation, SOPs, and team training materials.
• Strong organization, analytical, written communication, and verbal communication skills.
• A degree or diploma in Information Systems or a related field is an asset.

On-call rotation

• On-call rotation occurs once every 3 or 4 weeks, covering after-work hours for the full week.

Compensation and benefits

• Annual salary ranges from CAD 60,000 to CAD 65,000, based on experience and qualifications.
• Benefits include health care coverage, a lifestyle spending account, an Employee Assistance Program, vacation, and employee discounts.

Workplace and travel

• The role follows a hybrid work-from-home and office model.
• Travel may be required for company events and restaurant openings.