Operations Support Specialist

Must work onsite in De Pere, WI 54115.

This is not a remote opportunity.

The position requires the Operation Support Specialist to assist the recovery team performing various duties when needed.

The duties require an intermediate knowledge of the subrogation process.

include sorting scanning incoming correspondence, data entry, and creating new Subrogation cases.

Work must be performed on site in the De Pere office.

Completing data entry and new case creation.

Reviewing claims.

Retrieving, imaging, and prioritizing the daily incoming mail (must be onsite to complete this work.)

Performing ISO index searches and identifying accidents to refer to Subrogation Specialists.

Generating and processing IQ batches with guidance for the Subrogation Business Analyst.

Obtaining information such as claims and plan documents from client remote systems.

Processing outgoing mail and certified mail.

Processing incoming emails, faxes, and voicemails onto the Discovery Case Management system.

Collaborate, coordinate, and communicate across disciplines and departments.

Ensure compliance with HIPAA regulations and requirements.

Demonstrate Company’s Core Competencies and values held within.

Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.

The position responsibilities outlined above are in no way to be construed as all encompassing.

Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The incumbent keeps the needs of external and internal customers as a priority when making decisions and taking action.

The incumbent relies on established guidelines, policies, and procedures, allowing for little to no exercise of independent judgment.

Accurate and timely processing of claim documents and requests directly impacts company revenue and client savings.

High School Diploma or GED with 1+ years of experience in an office environment, prefer experience in medical claims industry

Typing skills of a minimum of 45 wpm

Must be able to work on site at the De Pere Office

The ability to ask questions to uncover the information needed

Basic knowledge of working computers/scanners

Strong communication and client interfacing skills

Basic knowledge of the Microsoft Office 365 tools

Required licensures, professional certifications, and/or Board certifications as applicable

Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

The salary range for this position is $19.50/Hour.

Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.

This position is also eligible for health insurance, 401k and bonus opportunity.