Operations Support - Mid Shift Floater

Schedule

• Monday through Friday, 10 a.m. to 6 p.m.

Role overview

Key responsibilities

• Promote health and safety as the workplace's top priority.
• Greet drivers, manage sign-in and sign-out, and provide an exceptional customer service experience.
• Review shipment paperwork, check temperature requirements, prepare regulatory documents, and confirm ETAs for late appointments.
• Work with Warehousing Solutions to meet customer requirements and prepare paperwork.
• Update TMW with driver arrivals, communicate temperature requirements, create labels, and verify system entries and paperwork.
• Coordinate loading-bay assignments to prevent inbound and outbound delays.
• Liaise with customer service on shipment delays, same-day shipments, and other customer requests.
• Audit bills for accuracy.
• Support regulatory inspections and coordinate with CFIA inspectors as required.
• Coordinate recalls and customer requests with Inventory Control.
• Assist with system item setup under supervisor or manager direction and validate automatic charges.
• Follow the Code of Business Conduct, company policies, and applicable workplace laws.

Requirements

• 0–2+ years of customer-service experience in logistics, transportation, or a warehouse environment.
• Bilingualism in English and French is mandatory.
• University degree, college diploma, training, or post-secondary customer-service courses are an asset.
• Post-secondary education in business, warehousing, transportation, operations management, or a related field is an asset.
• Strong customer-service and communication skills, including promptly responding to needs and keeping customers informed.
• Able to anticipate delays, prioritize shifting workflows, and meet deadlines in a fast-paced environment.
• Detail-oriented with a high level of accuracy and able to work effectively on a team.
• Proficient in Microsoft Office, especially Word, Excel, and Outlook.

Pay

• The listed pay range is $30.85–$30.85; no pay cadence is specified.

Benefits

• Benefits include medical, dental, basic life and disability insurance, RRSP matching, and paid time off.