Operations & Support Analyst
Role Overview
The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment.
Key Skills for This Role
Full Job Posting
POSITION SUMMARY
The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment.
POSITION RESPONSIBILITIES
- Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs
- Monitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others)
- Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting
- IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees
- Ability to work multiple concurrent issues using a ticket management system
- Identify patterns of support requests which may be indicative of systemic issues
- Clearly communicate and document each support request with detail
- Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,)
- Follow department policies and procedures with accuracy
- Manage asset management system
- Manage and follow processes for system monitoring and alerting
- Demonstrated appropriate working knowledge of corporate systems
- Demonstrated successful task management experience
- Demonstrated ability to comprehend and solve complex business and technical issues
- Outstanding ability to learn new applications and technologies
- Ability to learn from technical experts
- Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required
- Working knowledge of mobile devices, PC hardware, networking, infrastructure and operational management
- Special projects, as assigned
POSITION REQUIREMENTS
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
- 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
- Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)
- Resolve issues prior to business hours including responding to issues outside of normal working hours
- Excellent troubleshooting and communication skills
- Ability to travel (minimal)
THE COMPANY
Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.
#LI-CF1 #LI-Hybrid #HybridJobs #CareerOpportunity
#IND3
About State Industrial Products
Family-owned chemical manufacturer and distributor serving commercial and industrial facilities with cleaning and maintenance solutions.
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