Operations Support - 2nd shift

Role overview

Key responsibilities

• Greet drivers, manage sign-in and sign-out, review shipment paperwork, check temperature requirements, prepare regulatory documents, and confirm late-appointment ETAs.
• Prepare and verify shipment paperwork, communicate temperature requirements, update driver arrivals in TMW, create labels, and check records for accuracy.
• Assign customers to loading bays to help warehouse teams work efficiently and avoid shipment delays.
• Coordinate customer requests and same-day shipments with customer service; audit bills for accuracy.
• Support regulatory inspections, coordinate with CFIA inspectors, and work with Inventory Control on recalls and other customer requests.
• Assist with item setup and validate automatic charges as directed by a supervisor or manager.
• Follow company conduct standards, policies, procedures, and applicable workplace laws, and promote health and safety.

Requirements

• 0–2+ years of customer service experience in logistics, transportation, or a warehouse environment.
• Bilingualism in English and French is mandatory.
• Proficiency in Microsoft Office, especially Word, Excel, and Outlook.
• Customer service education or training is an asset; post-secondary education in business, warehousing, transportation, operations management, or a related field is also an asset.
• Demonstrate customer focus, effective phone and email service, timely follow-through, and the ability to keep customers informed.
• Manage changing priorities and deadlines in a fast-paced environment; demonstrate accuracy, attention to detail, and teamwork.

Schedule

• Monday through Friday, 3 p.m. to 11 p.m.

Pay

• The posting lists a pay range of $30.85–$30.85 but does not specify a pay period.

Benefits

• Benefits include medical, dental, basic life and disability insurance, RRSP matching, and paid time off.