Operations Supervisor

Role overview

What you’ll do

• Lead, coach, and supervise employees; plan daily work, assign labour, and adjust resources based on volume and priorities.
• Oversee unloading, inspection, staging, receiving accuracy, product integrity, inbound workflow, and movement to appropriate storage areas.
• Monitor KPIs and performance, identify barriers, and take action to improve results.
• Train employees and ensure compliance with procedures, quality requirements, and safe work practices.
• Investigate and escalate discrepancies, damage, temperature concerns, and operational risks.
• Coordinate importation requirements, product releases, receiving documentation, and reporting.
• Partner across teams to maintain product flow; support recruitment, onboarding, training, and employee development.
• Support continuous improvement, site security, safety activities, controlled-substance compliance, and restricted-area security.

Basic requirement

• At least 3 years of relevant distribution center, warehouse, receiving, logistics, or related operational experience, including demonstrated leadership capabilities.

Preferred skills and experience

• Preferred experience includes employee leadership, warehouse operations, receiving, shipping, inventory control, material handling, and regulated or quality-controlled distribution.
• Warehouse KPI monitoring, warehouse or inventory systems, automation, and powered industrial equipment experience are preferred.
• Strong attention to detail, quality, coaching, communication, problem-solving, organization, adaptability, and continuous improvement experience are preferred.
• Workplace health and safety experience is preferred; familiarity with controlled substances, site security, or QPIC/AQPIC duties is an asset.

Work environment and physical requirements

• This is an on-site distribution center position involving an active warehouse environment and extended periods of standing or walking.
• The role requires bending, reaching, stretching, carrying, and lifting or moving up to 40 lbs. independently; heavier items are handled through team lifting.
• A clear CPIC check may be required depending on position and site requirements.

Schedule

• Must be able to work the assigned shift and adjust hours when operational needs require.

Pay

• Base pay range is $74,200–$98,900; the posting does not specify a pay cadence.
• An annual bonus or long-term incentive opportunities may also be offered.