Operations Supervisor/Manager - Tagalog Speaking
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About the Role
About the Role We are seeking a dynamic, organized, and experienced Operations Supervisor/Manager to oversee a team of 50+ female staff, including nannies, babysitters, housekeepers, and customer service agents.
Key Skills for This Role
Full Job Posting
About the Role
We are seeking a dynamic, organized, and experienced **Operations Supervisor/Manager** to oversee a team of **50+ female staff**, including nannies, babysitters, housekeepers, and customer service agents.
The role also involves coordinating driver schedules and ensuring excellence in daily operations and client service delivery.
The ideal candidate is a proactive leader with strong communication skills and multilingual ability (Tagalog, English, and preferably Arabic).
Key Responsibilities
- **Team Leadership:** Lead, supervise, and support 50+ staff across domestic services and customer service functions.
- **Service Quality:** Ensure high-quality service delivery across all operations; monitor performance and uphold service standards.
- **Client Relations:** Handle and resolve customer concerns promptly to maintain high client satisfaction.
- **Scheduling & Logistics:** Manage staff schedules and coordinate daily driver routes for staff pick-up and drop-off.
- **Training & Development:** Conduct regular performance evaluations and facilitate training sessions to improve staff skills and productivity.
- **Operational Management:** Oversee daily operations, enforce company policies, and ensure efficient workflows.
- **Administrative Tasks:** Prepare required reports, maintain accurate records, and support management with operational documentation.
Requirements
- **Experience:** 2–5 years of supervisory experience in cleaning, facilities management, or domestic staffing services.
- **Skills:** Strong leadership, problem-solving ability, and excellent interpersonal communication.
- **Technical Proficiency:** Proficient in MS Office and relevant operational management systems.
- **Languages:** Fluency in **English** and **Tagalog**; **Arabic** is an advantage.
- **Other:** Female candidates only.
**AI WhatsApp Assistant:** +971 4 269 4990
(You may apply directly)
Job Type: Full-time
Pay: AED4,000.00 - AED6,000.00 per month
Experience
- Cleaning Services company/FM services company: 2 years (Required)
- People and team management: 2 years (Required)
Language
- English/Arabic/Tagaog (Required)
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