Operations Supervisor (Full-time) - Ajax

Role overview

Responsibilities

• Oversee Cage, Slots and Guest Services operations and applicable sign-offs during shifts.
• Lead, mentor, coach and manage staff performance, including when covering for an Operations Manager.
• Assist with implementing departmental strategic plans.
• Address guest concerns and resolve service problems before they escalate.
• Monitor staff productivity, skills and behaviours.
• Build relationships with guests, colleagues, management and regulators and coordinate with operational departments.
• Report financial or other irregularities and prepare incident reports.
• Maintain compliance with policies, legislation, health and safety requirements and AGCO regulations.
• Administer collective agreement provisions and discuss grievances where applicable.

Qualifications

• At least 2 years of gaming or casino management experience.
• Experience across multiple gaming departments is an asset.
• Post-secondary education in Business or Operations Management, or a suitable combination of education and experience.
• Proven leadership skills and ability to train and develop team members.
• Service-oriented communication and MS Office proficiency.
• Ability to obtain and maintain Category 1 Gaming Assistant registration with AGCO and obtain SmartServe.
• Flexible availability for evenings, weekends, holidays and overnight shifts.
• Willingness to learn and develop new skills.

Schedule

• Work hours are flexible and may include evenings, weekends, holidays and overnight shifts; hours are based on operational needs.