Operations Supervisor

Operations Supervisor

Operations Supervisor

Operations Management

• You oversee the daily operations of the Central Edging Facility, ensuring smooth execution of all activities.
• You organize workflows and allocate resources effectively based on operational priorities and workload.
• You set team objectives and monitor performance in alignment with company goals.
• You ensure all jobs are processed according to the First Come, First Serve (FCFS) principle.
• You lead regular team meetings, communicate priorities, and follow up on agreed actions.
• You identify opportunities to improve operational processes and implement solutions that enhance efficiency and service delivery.

Quality & Service Excellence

• You ensure compliance with ZEISS global quality standards and operational procedures.
• You oversee quality control activities and maintain accurate quality reporting.
• You monitor turnaround times and delivery performance to ensure customer commitments are consistently achieved.
• You investigate operational issues and implement corrective actions to maintain high service standards.
• You support the team in adhering to established operating procedures and best practices.

CEF Laboratory Leadership

• You lead, coach, and develop the CEF team, fostering a culture of accountability, collaboration, and continuous improvement.
• You monitor laboratory workflows, tray assignments, and job distribution across edging lines.
• You oversee daily laboratory activities, ensuring accurate execution and maintenance of operational records.
• You manage administrative and technical issues impacting laboratory performance.
• You ensure the proper maintenance, calibration, and use of laboratory equipment and tools.
• You oversee the availability and timely replenishment of consumables, supplies, and operational resources.

Inventory & Supply Chain Management

• You optimize inventory levels through effective planning and monitoring of stock requirements.
• You analyse consumption trends and coordinate replenishment activities to prevent stock shortages.
• You monitor fast-moving products and ensure appropriate inventory coverage.
• You oversee the processing and placement of incoming stock within agreed timelines.
• You lead inventory count activities and ensure the accuracy and integrity of inventory records.
• You investigate and resolve inventory discrepancies in collaboration with relevant stakeholders.

Logistics, Reporting & Continuous Improvement

• You coordinate logistics activities, including transportation, warehousing, and distribution.
• You monitor operational performance and prepare reports using Excel and Power BI.
• You ensure the timely and accurate submission of operational reports and data.
• You provide operational insights to support forecasting and planning activities.
• You contribute to operational projects and continuous improvement initiatives that enhance efficiency and customer satisfaction.

Safety & Compliance

• You ensure all activities comply with safety regulations, company policies, and industry standards.
• You promote a culture of safety and maintain a clean, organised working environment.
• You identify operational risks and implement mitigation strategies.
• You support regular safety reviews and compliance activities to maintain a safe workplace.
• Required knowledge & experience
• Associate's or Bachelor's degree in Optical Dispensing, Optometry, Supply Chain, Operations Management, or a related field.
• Proven experience within optical operations, customer service, laboratory operations, or operational leadership environments.
• Experience managing teams, coordinating workflows, and driving operational performance.
• Strong understanding of optical fitting processes, lens types, and frame adjustments is advantageous.
• Experience managing inventory, logistics, and service delivery activities.
• Experience using reporting and analytical tools to support decision-making and performance monitoring.

Knowledge, Skills & Competencies

• Strong leadership and people management skills.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Strong analytical thinking and problem-solving abilities.
• Advanced proficiency in Microsoft Excel and Power BI.
• Strong organisational and planning skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative approach and ability to work effectively across functions.
• Proactive mindset with a focus on continuous improvement.
• Strong understanding of quality standards and process compliance.
• Technical knowledge of optical products and laboratory operations.
• What do we offer you?
• An opportunity to work with a global leader in optics and vision care.
• A dynamic and collaborative work environment.
• Exposure to world-class operational standards and technologies.
• Professional development and career growth opportunities.
• The opportunity to contribute directly to customer satisfaction and operational excellence.
• A culture focused on innovation, quality, and continuous improvement.
• Who are we?

ZEISS Vision Care MENA

ZEISS Group

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