Operations Supervisor
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Key skills for this role
About the Role
The Diplomatic Club is a premium hospitality and lifestyle destination that blends quality, elegance, and rustic Middle Eastern charm. Guests enjoy a range of experiences from fine dining at four distinctive restaurants to elegant banquet and catering events with both indoor and outdoor options.
Key Skills for This Role
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Company Description
The Diplomatic Club is a premium hospitality and lifestyle destination that blends quality, elegance, and rustic Middle Eastern charm.
Guests enjoy a range of experiences from fine dining at four distinctive restaurants to elegant banquet and catering events with both indoor and outdoor options.
The club offers extensive leisure facilities including a fitness center, spa, outdoor pool, private beach, and dedicated ladies and gents salons.
To support high service standards and operational excellence, The Diplomatic Club Facilities Management Services (DCFMS) was established to deliver innovative facilities management solutions across the property.
Role Description
The Operations Supervisor is a full-time, on-site role based in Doha, Qatar, responsible for overseeing the day-to-day operations of designated areas within The Diplomatic Club.
This role coordinates staff schedules, monitors service delivery, and ensures that all operational standards, safety procedures, and brand guidelines are consistently met.
The Operations Supervisor supports smooth daily workflows by resolving operational issues, coordinating with facilities management, and ensuring readiness of venues, equipment, and amenities.
The role includes monitoring inventory and maintenance needs, preparing basic reports on performance and incidents, and assisting in continuous improvement initiatives.
The Operations Supervisor also collaborates closely with cross-functional teams to uphold a high level of guest satisfaction and a professional working environment.
Qualifications
- Strong supervisory skills, including team coordination, task delegation, performance monitoring, and coaching.
- Solid background in operations and operations management, preferably within hospitality, facilities management, or a similar service environment.
- Proficient analytical skills to assess operational performance, identify issues, and recommend practical process improvements.
- Effective communication skills, with the ability to interact clearly and professionally with team members, management, and guests.
- Proven experience in on-site operations roles; prior experience in hospitality, leisure clubs, or facilities management is an advantage.
- Strong organizational and time-management abilities, with attention to detail and a focus on service quality and safety standards.
- Proficiency in basic office and operations software (e.g., MS Office, scheduling or FM systems) and comfort with reporting and documentation.
- Diploma or bachelor’s degree in hospitality management, business administration, facilities management, or a related field preferred.
- Ability to work flexible hours, including weekends and holidays, in line with operational needs.
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