Operations Supervisor-Bilingual

Company Description

Job Summary

Key Roles and Responsibilities

• Oversee the day-to-day operations of all outlets to ensure smooth and efficient functioning.
• Conduct regular site visits to monitor performance, service standards, and operational consistency.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) for both front and back of house.
• Ensure all operational processes are aligned with company standards and objectives.
• Take ownership of revenue targets and implement strategies to achieve and exceed them.
• Liaise with aggregators and external partners to increase sales volume and market reach.
• Identify opportunities to improve sales performance, menu offerings, and overall business operations.
• Support upselling initiatives by training and motivating staff.
• Train, guide, and supervise staff to ensure adherence to operational procedures and service excellence.
• Foster a culture of teamwork, accountability, and high performance.
• Ensure adequate staffing levels across locations to maintain service quality and operational efficiency.
• Build and maintain strong relationships with suppliers, ensuring timely procurement and quality standards.
• Collaborate with marketing teams, channels, and influencers to support brand visibility and sales growth.
• Coordinate with internal teams to ensure seamless communication and execution of operations.
• Prepare and share periodic reports on operations, sales performance, and key metrics.
• Maintain proper documentation, reporting accuracy, and organizational standards.
• Implement and manage quality control processes to enhance efficiency and performance across all outlets.
• Ensure adherence to hygiene, safety, and company standards at all times.
• Continuously evaluate operations and implement improvements to maintain high-quality service delivery.

Key Skills and Qualifications

• Bachelor’s degree in Hospitality Management, or a related field with a minimum of 4 years of experience in operations management, preferably within F&B, retail, or hospitality.
• Proven experience in managing outlets and driving operational efficiency.
• Demonstrated success in achieving revenue targets and improving business performance.
• Strong understanding of operational processes, SOP development, and quality control standard.
• Knowledge of sales strategies, customer experience, and market trends.
• Familiarity with supplier management, inventory control, and aggregator platforms.
• Excellent communication (English and Arabic) and interpersonal abilities.
• Strong team management skills.