Operations Specialist HIRING EVENT

Role overview

Responsibilities

• Independently investigate customer and system queue issues and drive them to resolution.
• Develop product and platform expertise with operations, engineering, product, and go-to-market teams.
• Create and refine documentation to enable self-service issue resolution.
• Lead continuous improvement initiatives targeting customer satisfaction, resolution time, and service-level agreement compliance.
• Advocate for product and engineering improvements based on operational feedback.
• Challenge existing processes and improve healthcare operations for customers.
• Provide weekend coverage during Open Enrollment.

Background requirements

• Excellent problem-solving skills and the ability to diagnose complex issues and drive resolution.
• Proven stakeholder management experience and the ability to influence cross-functional teams.
• Project management experience focused on process, workflow, or operational optimization.
• A history of excellence in an area of work, along with drive and self-discipline.
• Ability to bring clarity and structure to ambiguous challenges.

Schedule

• Weekend availability is required during Open Enrollment, the team's busiest season.

Workplace and interview process

• The hiring event includes a 90-minute in-person interview at the Thatch office in Austin, Texas.
• The listed start date is in person at the Austin office, while the company describes itself as fully distributed.

Compensation

• The role includes competitive compensation based on experience, equity, medical, dental, and vision coverage, a 401(k), and other perks.
• The estimated compensation range is $90,000 to $115,000 USD.

About Thatch