Operations Solutions Manager

Physical Demands & Work Environment

Why Work for Valeris?

Our Commitment to Equal Opportunity

Responsibilities

• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of project objectives.
• Gather and document business requirements from stakeholders to understand their needs and objectives.
• Create detailed documentation of requirements, workflows, and outcomes to support project development and implementation.
• Propose and implement solutions that align with business goals, enhancing operational efficiency and effectiveness.
• Lead the vision for the Operations Excellence team and drive assigned performance responsibilities of team through supervisors
• Monitor and report on program statistics and metrics identifying process inefficiencies and influence internal partners through fact-based recommendations to management on process improvements
• Coordinate with business, technical, program operations, and leadership teams to develop program operational SOPs and improve documentation
• Classify risks and opportunities associated with redesign/improvement decisions; while ensuring alignment with Program vision
• Collaborating with franchise area leadership and process owners to review and discuss process issues; identify primary risks, risk appetite and controls used to proactively manage risk
• Protect and promote the Program brand by ensuring adherence to program policies and compliance, brand, and verbal standards
• Develop and maintain strong working relationships and strategic partnerships with key program internal and external stakeholders to maximize program effectiveness and influence
• Chair and lead the Field Advisory Board and brief the Strategy and Steering Committee on key insights derived from the Board meetings
• Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
• Identify and evaluate state-of-the-art technologies; define user requirements; establish productivity, quality, and customer-service standards;
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards
• Travel on a limited basis to and attend related meetings/conferences as required
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees
• Administer scheduling systems; communicate job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPS are followed with consistency
• Conducts miscellaneous tasks or projects as assigned.
• Maintains professional and technical knowledge by tracking emerging trends in areas of oversight Qualifications:
• Bachelor's degree (or equivalent)
• 3-4 years of Program Management experience is preferred
• Extensive knowledge in Microsoft Office Suite, and other business assistance software platforms
• Highly organized and detail-oriented
• Effective time management
• Budget management skills
• Ability to resolve conflicting situations, strong in deductive reasoning and problem solving, analytical mindset
• Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders
• Flexibility
• Ability to work independently and as part of a team
• Ability to adapt and learn computer systems
• PMP valued but not required
• While this position is remote, the desired candidate will need to be able to travel to our HQ in either Jeffersonville, IN or Morrisville, NC as needed for client meetings per client request. Physical Demands & Work Environment
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
• Physical Demands & Work Environment
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Why Work for Valeris?
• We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
• A mission-driven, inclusive culture where your work makes a meaningful impact
• Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
• Our Commitment to Equal Opportunity
• At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.