Operations Services Support Specialist

About the Role

Alfanar Projects is seeking an Operations Services Support Specialist to join their team in Riyadh. This full-time role is responsible for managing the visa processing for overseas candidates, ensuring compliance with legal requirements, and coordinating with various agencies. The specialist will play a key role in supporting recruitment and HR operations, requiring 2-5 years of relevant experience.

Key Responsibilities

• Coordinate with agencies for overseas candidate visa processing and provide guidance on procedures.
• Verify required documents and share them with relevant agencies.
• Ensure all visa processes comply with legal and regulatory requirements, staying updated on changes from the Saudi Embassy.
• Maintain accurate records of visa details, candidate information, and processing status.
• Communicate with agencies to track visa progress and resolve any issues.
• Coordinate with the travel team for candidate flight arrangements.
• Assist with commercial visit visas and candidate reimbursements.
• Collect data from agencies regarding processing SLAs and candidate expenses.
• Collaborate with recruitment and HR teams to ensure smooth operational flow.

Accountabilities and Performance

• Demonstrate HR proficiency by obtaining updated soft and technical skills relevant to the job.
• Execute planned activities to meet operational and development targets according to schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time parameters.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Solve related problems and escalate complex operational issues as necessary.
• Ensure quality requirements are met, including developing effective quality control and processes.
• Coordinate well-defined written systems, policies, and procedures, seeking automation opportunities.
• Comply with relevant company policies, procedures, and work instructions.
• Ensure compliance with safety, quality, and environmental management procedures within the defined area of work.

Qualifications and Experience

• 2-5 years of experience in a similar operations support or visa processing role.
• Demonstrated ability to coordinate complex processes and manage documentation.
• Strong understanding of legal and regulatory requirements related to visa processing.

Skills and Attributes

• Excellent communication and coordination skills.
• Strong organizational skills and attention to detail.
• Ability to build and maintain relationships with candidates and agencies.
• Problem-solving capabilities to address operational issues effectively.

Work Environment

This is a full-time position based in Riyadh, where the specialist will work collaboratively with recruitment, HR, and travel teams to ensure efficient operations.