Operations Senior Specialist

WHAT IS THE OPPORTUNITY?

Responsible for timely and accurate execution of daily operational activities of varying degrees of complexity, which may include data entry, reporting, document management, client support, and/or clerical and administrative functions. • Follows procedures to maintain compliance with policies, standards, and regulations. • Meets daily productivity and quality goals• Identifies and assists in resolving issues and discrepancies, escalating to senior staff as needed. • Identifies and communicates potential risks in operational process to senior staff•Actively seeks opportunities to enhance knowledge of bank operations, regulations, and risk management principles.

WHAT WILL YOU DO?

Identifies & resolves routine issues, using predefined procedures. Escalates when appropriate.

Follows established guidelines, making routine and non-routine decisions, seeking assistance or approval when needed.

Operational Processing, which may include data entry, reporting transaction processing, document management, client support, and/or clerical and administrative functions.

Attending trainings, team meetings, and individual manager meetings for feedback, coaching, and development.

Hosting trainings, team meetings, and direct report meetings for feedback, coaching, and development.

Managing direct reports through metrics reporting, goal setting, and coaching.

Supporting special projects as assigned

WHAT DO YOU NEED TO SUCCEED?

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.