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Operations & Security Manager

Novva Data Centers
Nevada, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 4 days ago
Communication

Full Job Posting

Key Responsibilities

  • Leadership & Team Management
  • Manage and mentor Site Operations Supervisors, ensuring effective oversight of OST Technicians.
  • Develop training and succession plans to build high-performing, cross-functional teams.
  • Serve as the primary escalation point for Supervisors, providing guidance on operational, technical, and customer-facing issues.
  • Reinforce NOVVA’s culture of professionalism, innovation, and customer focus.
  • Operational Oversight
  • Ensure execution of all standard operating procedures (SOPs), incident response protocols, and compliance requirements across the facility.
  • Oversee daily operations, including monitoring of IT systems, security systems, alarms, and facility conditions.
  • Coordinate and validate preventive/corrective maintenance schedules with facilities and vendors.
  • Track capacity planning, cabinet/containment layouts, and white space utilization in collaboration with the Site Director.
  • Security & Compliance
  • Ensure supervisors enforce access controls, video surveillance, and property management procedures.
  • Review escalated incidents, violations, or suspicious activity and coordinate appropriate follow-up.
  • Partner with compliance and audit teams to prepare documentation and ensure adherence to regulatory standards.
  • Customer Experience & Service Delivery
  • Oversee customer onboarding, provisioning, and support activities led by Supervisors and Technicians.
  • Ensure consistent communication and professional handling of customer issues, escalations, and maintenance windows.
  • Support customer tours, vendor visits, and service demonstrations as a leadership representative.
  • Project & Change Management
  • Coordinate change management, provisioning requests, and upgrades with Supervisors to minimize service impact.
  • Review Supervisor reports on project status, resource needs, and risks; escalate as appropriate to the Site Director.
  • Drive continuous process improvements in workflow efficiency and documentation quality.
  • Incident Response & Reporting
  • Act as a leadership point of contact for Advisory and Critical events when escalated from Supervisors.
  • Ensure accurate, timely incident reporting and verify that corrective actions are documented and tracked to closure.
  • Provide consolidated operational reports and recommendations to the Site Director.

Qualifications

  • Education & Certifications
  • Required: High School Diploma or GED
  • Preferred: Bachelor’s Degree in Information Technology, Facilities Management, or a related field
  • Certifications (preferred or required within 6–12 months):
  • Data center operations or security certifications
  • Project management or leadership credentials (PMP, ITIL, etc.)
  • Experience & Skills
  • 5+ years of experience in data center operations, IT systems support, or facility security, with least 2+ years in a leadership or management capacity.
  • Strong knowledge of monitoring and access control platforms (e.g., Milestone, Lenel).
  • Experience with ticketing systems, change management, and compliance documentation.
  • Solid technical foundation in IT systems, networking fundamentals, and incident response.
  • Demonstrated ability to lead through others, coach supervisors, and maintain accountability.
  • Behavioral Competencies
  • Strong leadership presence with the ability to inspire and develop teams.
  • Calm, decisive, and professional under pressure.
  • Customer-focused with excellent interpersonal and communication skills.
  • Detail-oriented and process-driven with strong problem-solving abilities.
  • Adaptable, forward-thinking, and committed to continuous improvement.
  • Why Join NOVVA?
  • At Novva you will play a critical role in one of the industry’s most advanced and sustainable data center environments. We offer:
  • Competitive compensation and comprehensive benefits package
  • Medical, dental, vision, and 401(k) match
  • Paid Time Off and paid holidays
  • Professional development and ongoing training opportunities
  • A collaborative, innovative culture focused on excellence
  • Career advancement opportunities withing a rapidly growing organization

Preferred Qualifications

  • Preferred: Bachelor’s Degree in Information Technology, Facilities Management, or a related field

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