Operations Quality & Continuous Improvement Supervisor

Position is based at the Wilmington site

Fully Bilingual in English & Spanish

Major/Key Accountabilities

Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.

Supervise and coordinate the work of all quality department employees.

Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues

Drives compliance of CHEP quality guidelines at the service center.

In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.

Collaborates with plant leadership to ensure compliance to established policies.

Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.

Support cost control initiatives and process control within the Plant.

Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.

Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.

Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.

Manages and ensures proper documentation of all quality related documents for all plant personnel.

Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.

Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.

Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.

Conduct and lead Train the Trainer program for all training personnel as it relates to quality.

Authority/ Decision Making

Will lead and develop site Quality Control Auditor and Quality Lead positions and the CI program for their service center.

Drive recommendations for process improvements & CI projects for plant

Key contacts

Internal:

Plant leadership

Front line Team Members

Territory and Regional Leadership Territory and Network Quality Leadership

Ops Excellence leadership

Controls and Compliance team

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].