{bc}
Apply
workday

Operations Production Planner

Collectors
New Castle, USA
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 weeks ago
lookertableau

Full Job Posting

Key Responsibilities

  • Stakeholder Engagement & Discovery: Embed closely with Operations teams to deeply understand workflows, identify pain points, and translate business requirements into actionable reporting and analytical frameworks.
  • Dashboard & BI Development: Design, build, and maintain robust, user-friendly dashboards that simplify complex data for non-technical leadership and frontline teams.
  • Operational Performance & SLA Optimization: Partner with operations leadership on resourcing, throughput, and capacity planning to proactively identify bottlenecks and measurably reduce Service Level Agreement (SLA) turnaround times.
  • Cross-Functional Bridge: Serve as the primary liaison between Operations and Engineering/Tech to scope, prioritize, and track technical enhancements that boost team productivity.
  • Data Integration & Insights: Extract and synthesize data across disparate internal systems to highlight operational trends, guide project delivery, and inform strategic decisions.
  • Enablement & Self-Service BI: Train and mentor team members on data tools, metrics, and analytical best practices to foster a culture of data self-sufficiency across the organization.

Who You Are:

  • Must-Haves:
  • Proven Experience: 3+ years of experience in operations or business analytics.
  • Visualization & Reporting: Deep understanding of data best practices, visualization techniques, and reporting principles.
  • Modern BI & Dashboarding: Hands-on experience using modern BI tools such as Lightdash, Tableau, Looker, or similar platforms to build accessible reports for internal teams.
  • Spreadsheet Mastery: Advanced level of proficiency with Google Sheets and/or Excel for modeling, ad-hoc analysis, and operational performance tracking.
  • Communication & Trust-Building: Strong communication skills with a proven ability to build trust, listen closely, and translate needs for non-technical stakeholders.
  • Nice-to-Haves:
  • Seniority & Domain Background:
  • 5+ years of experience in operations or business analytics.
  • Experience supporting internal operations teams (specifically Collectors Operations).
  • BS/MS in a related field.
  • Cross-Functional Collaboration & Training:
  • Demonstrated evidence of training and enabling team members to use data tools and self-service reporting.
  • Proven experience supporting and collaborating with cross-functional teams (e.g., bridging Operations and Tech/Engineering).
  • Emerging Tech & AI:
  • Proficiency in using AI tools to accelerate data analysis and automatically generate documentation, presentations, graphs, and interactive dashboards.
  • Salary Range: The salary range for this position is $80,000 - $95,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
  • Reasons To Join Us:
  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: All salaried employees are eligible for flexible time-off
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
  • Collectors uses e-Verify to validate your ability to work legally in the United States.
  • We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].
  • We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
  • If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].
  • U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
  • For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in September 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact [email protected].

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Collectors

Brand Manager, SGC

Boca Raton, USA

Discovered 2 days agoFull-time

Workplace Operations Associate

Boca Raton, USA

Discovered 2 days agoFull-time

Workplace Operations Associate, Vault

New Castle, USA

Discovered 2 days agoFull-time

Workplace Operations Associate. Vault

New Castle, USA

Discovered 2 days agoFull-time

Custodian (PM Shift) temp to hire

Jersey City, USA

Discovered 2 days agoFull-time

Senior Product Manager, Vault Operations

, USA

Discovered 2 days agoFull-time

Warehouse Technician I

Jersey City, USA

Discovered 4 days agoFull-time

Warehouse Technician I

Boca Raton, USA

Discovered 4 days agoFull-time