Operations Processor, Senior Associate

Key Responsibilities

• Review manually processed client transactions for accuracy, completeness, and adherence to applicable requirements.
• Determine whether client requests and supporting documentation are in good order before validating completed processing.
• Verify that transaction information has been entered accurately into operational systems.
• Apply sound judgment when reviewing client-specific forms, instructions, and nonstandard processing scenarios.
• Manage assigned work through a processing or quality-review queue while maintaining strong accuracy and quality.
• Identify errors, inconsistencies, and potential gaps in transaction processing and documentation.
• Communicate review findings clearly and professionally to processing partners and other team members.
• Navigate multiple systems and adapt to evolving processes during technology and operational changes.
• Partner with colleagues across locations and functions to resolve questions and support consistent quality.
• Participate in smaller projects and process-improvement efforts that address operational gaps.
• Contribute to a collaborative, ethical, accountable, and learning-oriented team environment.

Required Qualifications

• Minimum two years related experience required. Experience in operations processing preferred.
• High school degree or GED required. Undergraduate degree or equivalent combination of training and experience strongly preferred.
• Demonstrated attention to detail and commitment to accurate, high-quality work.
• Experience reviewing information, documentation, transactions, cases, records, or other detailed work for accuracy and completeness.
• Ability to analyze information and identify errors, discrepancies, or missing information.
• Ability to exercise sound judgment when procedures or documentation are not fully standardized.
• Comfort learning and working across multiple technology systems.
• Ability to prioritize and work through a queue or volume of assigned tasks.

Preferred Qualifications

• Experience in operations processing, transaction processing, quality assurance, quality control, operational audit, or documentation review.
• Financial services, investment operations, banking, brokerage, retirement, or other regulated-industry experience.
• Experience reviewing institutional or client-specific documentation.
• Experience working with transaction, workflow, case-management, or queue-based systems.
• Experience adapting to a new technology platform, system implementation, or process change.
• Experience identifying operational gaps or participating in process-improvement initiatives.
• Special Factors
• Sponsorship
• Vanguard is not offering visa sponsorship for this position.
• Minimum two years related experience required. Experience in operations processing preferred.
• High school degree or GED required. Undergraduate degree or equivalent combination of training and experience strongly preferred.

About Vanguard