Operations Officer

Role overview

Operations responsibilities

• Implement the Operations Manual standards and schedule appointments based on client availability.
• Dispatch teams, follow up on pending appointments, and create a monthly plan to reduce them.
• Ensure chemicals and non-chemical products are available in adequate quantities and monitor consumption.
• Schedule on-site technicians and ensure treatment follows the planned work schedule.
• Coordinate promotional-item distribution according to the marketing calendar and liaise with sales on new clients and survey sheets.
• Resolve callbacks within 48 hours and monitor callback reports.
• Check vehicles for warning signs, bait-station service records, and required labels.
• Submit reports, maintain accurate client data, and review treatment reports and take necessary action.
• Conduct Customer Voice Counts and field audits to check health and safety standards.
• Schedule annual pest-control treatments and follow up on completion.
• Advise clients on pests, sanitation, pest proofing, pesticides, and control strategies; advise technicians about outstanding client payments.
• Prepare overtime reports for Operations Manager approval, support training, attend monthly operations meetings, and handle PMP-related requests.

Requirements

• At least 2 years of experience in operations or a relevant field.
• Arabic-speaking candidate; the source also specifies a female candidate, which is omitted as a demographic restriction.
• Effective decision-making and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.

Benefits

• 22 vacation days per year.
• Medical insurance, Class A.
• One annual ticket to visit the employee’s home country.