Operations Officer – Residency & Citizenship Programs
Role Overview
Full-time, on-site Operations Officer role at ZIADA's Dubai office, reporting directly to the Business Operations Director.
Own day-to-day operations, with a primary focus on client and supplier/partner communication.
Manage European residency files, especially Spain, plus international RBI/CBI files and UAE corporate-services operations.
Key Skills for This Role
Full Job Posting
Role overview
Full-time, on-site Operations Officer role at ZIADA's Dubai office, reporting directly to the Business Operations Director.
Own day-to-day operations, with a primary focus on client and supplier/partner communication.
Manage European residency files, especially Spain, plus international RBI/CBI files and UAE corporate-services operations.
Responsibilities
- Act as the main daily client contact, provide clear Arabic and English updates, explain next steps, collect documents, manage expectations, and handle escalations.
- Coordinate partner lawyers, accountants, attestation and translation providers, appointment agents, and licensing authorities; chase pending items and escalate delays.
- Deliver European residency files from onboarding through document preparation, appointments, filing, biometrics, card collection, and post-approval registrations.
- Follow RBI/CBI files through document collection, due diligence, and approval; support UAE company formation, visas, and government transactions.
- Coordinate the Dubai and Egypt operations teams, set priorities, and uphold response-time standards.
- Verify client documents, maintain current CRM and shared-drive records, and report file status, bottlenecks, risks, and decisions to management weekly.
- Improve checklists, templates, trackers, and procedures; use automation and AI tools, and update processes when regulatory or procedural requirements change.
Requirements
- At least 3 years of operations experience in immigration, residency or citizenship programs, global mobility, or corporate services.
- Experience as the main client contact and coordinating with lawyers, government-related service providers, or international partners.
- Excellent written and spoken communication; fluent Arabic and professional English.
- Hands-on European residency or comparable immigration-process experience, including attestation, apostille, sworn translation, and consular procedures; Spain experience is strongly preferred.
- Available for full-time on-site work at the Dubai office.
- Strong command of a CRM or task-management system such as ClickUp, Google Workspace, spreadsheets, and AI productivity tools.
- High attention to detail and discretion with sensitive documents.
Strong advantages
- CBI/RBI program experience, including Caribbean citizenship or European golden-visa and residency routes.
- Spanish language skills and UAE free-zone or mainland company-formation experience.
- Current UAE residence and immediate or short-notice availability.
Hiring process
- Shortlisted applicants complete a practical operations task and an in-person interview at the Dubai office.
- The employer asks applicants to apply only if they have direct, hands-on experience handling immigration, residency, or citizenship files.
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