Operations Officer

Role overview

Scheduling and service delivery

• Schedule appointments around client availability and follow up on pending appointments using a monthly reduction plan.
• Dispatch teams and prepare daily on-site technician schedules; ensure treatments are completed as scheduled.
• Schedule annual pest-control treatments and track their execution.
• Maintain adequate chemical and non-chemical supplies for each team and monitor consumption.

Client and operational coordination

• Coordinate promotional-item distribution according to the marketing calendar; communicate with Sales about new clients and check and sign survey sheets.
• Handle callbacks, resolve them within 48 hours, and follow up on callback reports.
• Advise clients on pests, sanitation, pest proofing, pesticides, and appropriate treatment strategies.
• Advise technicians about pending client payments and assist the Operations Manager with training sessions.

Records, reporting, and standards

• Ensure vehicles have warning signs, bait-station service records, and other required labels.
• Submit assigned reports, maintain accurate client data in company systems, and review treatment reports and take action as needed.
• Conduct Customer Voice Counts and field audits to check health and safety standards.
• Prepare overtime reports for Operations Manager approval and attend monthly Operations meetings to raise callbacks, problems, and conflicts.
• Handle PMP requests, including leave, loans, uniforms, and certificates, and communicate them to relevant parties.

Requirements

• At least 2 years of experience in operations or a relevant field.
• Arabic-speaking candidate required.
• Effective decision-making and problem-solving skills; excellent verbal and written communication; strong attention to detail.

Benefits

• 22 vacation days per year.
• Class A medical insurance.
• One annual ticket to visit the employee's home country.