Operations Officer

About the company

Role overview

Responsibilities

• Schedule client appointments, dispatch technician teams, and prepare daily schedules to ensure treatments are carried out as planned.
• Ensure teams have the right quantities of chemical and non-chemical products and monitor usage.
• Handle client call-backs and resolve them within 48 hours; coordinate with sales on new clients.
• Maintain accurate client data in company systems; review treatment reports and take action where needed.
• Conduct customer satisfaction checks and field audits to check health and safety standards.
• Advise clients on pests, sanitation, pest proofing, and treatment approaches; prepare and submit operational reports to management.

Requirements

• Bachelor's degree in business administration, agribusiness, environmental science, or equivalent; at least two years of operations or relevant experience.
• Proficiency in English is required; Arabic is a plus.
• Effective decision-making, problem-solving, verbal and written communication, attention to detail, and strong organisation and team coordination skills.
• Experience in pest control, facilities, or field service operations is an advantage.

Benefits

• Full-time role with a global public health company and a supportive professional team.
• Works closely with operations, sales, client service, and technical teams, with opportunities to grow within the company.