Operations Metrics and Performance Specialist

International Justice Mission (IJM) is a global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. In partnership with local governments, we aim to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced human trafficking and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, The Operational Metrics & Performance Analyst will lead the development of a unified operational performance framework across South Asia. This role will work closely with Ops functional leaders to identify meaningful operational metrics, define data requirements, build calculation methodologies, and recommend the systems required to track performance consistently. The Analyst will produce dashboards and insights that strengthen operational decision-making, improve accountability, and enhance support to teams across South Asia.

The role is based in India. This role is a remote role.

This role reports to the Director of Financial Planning & Business Management, South Asia.

This role does not have any direct reports. Additional and matrix responsibilities are applicable as per organizational structure.

Bachelor’s degree in Mathematics, Statistics or Finance; MBA or equivalent preferred.

5–7 years of experience in Operations, Data Analytics, MIS, or Program Management.

Prior exposure to operational metrics, dashboarding, performance tracking, or systems implementation is an advantage.

Strong analytical and systems-thinking skills.

Experience with dashboards (PowerBI/Tableau), Excel, and data modeling.

Project planning & execution.

Excellent communication and coordination skills

Leadership and accountability.

Cross-functional teamwork & stakeholder management.

Problem solving & critical thinking.

Time management & prioritization.

Adaptability in changing environments.