Operations Manager

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities Day-to-Day Responsibilities: Oversee budget for technical services department and make recommendations to General Manager for department needs Manage internal activities to support client expectations Mentor Level I, II and III technicians in absence of Installation Manager Ensure that labor expenditures do not exceed department budget Coordinate with Installation Manager as needed to secure necessary headcount for installation jobs Manage internal activities that support client training Facilitate field testing of integrated systems and train clients on how to adequately use the product Act as the customer liaison in absence of Project Manager Create and maintain project related documentation in accordance with company guidelines Maintain scheduling and resources for the department WHAT WE’RE LOOKING FOR Must Haves: Minimum of a high school diploma or equivalent is required. Minimum 4 years of Management experience in similar or related field Demonstrated knowledge interpreting and managing (work-in-progress, WIT) reports Excellent PC skills, proficient in Microsoft applications including Microsoft Project Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards Nice-to-Haves: Bachelor’s degree in Accounting, Finance, Business or related field is preferred Experience in the AV industry is preferred CTS General certification preferred Ability to manage a 10 million dollar budget is a plus Ability to read and interpret electronic schematics and architectural blueprints preferred Experience operating in a complex matrix business environment is desirable Items to Consider: Work hours may vary based on client requirements and may include travel to various locations in support of the account WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. Pay Type Min Base Max Base Base Salary + Incentive Plan $135k $161k Competitive base salary plus earning potential through a performance-based incentive plan designed to reward results and high achievement.