Operations Manager (Women's only Spa)

Overview

• ****Female only candidates will be considered****
• Responsible for the day-to-day operation of the branch, ensuring efficiency and profitability.
• Must have experience with POS systems (i.e., Zenoti, Shortcuts)
• Lead the company’s efforts to maintain unique customer service quality by implementing the best practices and techniques, training, and developing processes in providing the controls and conformity of the service to SOP’s and operational standards.
• Lead the therapists in the spa to achieve monthly targets and increase the average spent by customers.
• Track spa revenue by the department, ensuring all providers are attaining their revenue and retail goals to ensure the spa meets its monthly budget.
• Responsible for quality control, checking for best practices in spa to ensure standards are being met and client expectations exceeded, and operations running up to standard.
• To ensure that deficiencies of the spa are detected and exposed to management and a series of recommendations of improvement are made, creating a plan of action and its implementation stage to stage to ensure standards are met.
• Monitor and propose staff roasters in coordination with booking best interest
• Oversee and assist in completing monthly stock count and report.
• Ensure to place professional and retail stock orders in a timely manner.
• Suggest and prepare monthly promotions according to market trends and seasons.
• Oversee compliance to legal regulations & municipality regulations.
• Direct and educate the employees in matters of quality and inspection, and assist in disciplining and training personnel when standards are not met, and ensure operations running up to standard.
• To oversee staff to ensure conformity to our steps, script adherence vis- a- vis client interaction, database capturing, train them in the right direction, ensure customer satisfaction and drive the creative direction of the spas.
• Investigate and handle service-related customer complaints to ensure a positive outcome and customer satisfaction & training at spa-level to ensure the incident does not repeat and
• Ensure staff are properly trained as to minimize customer complaints and ensure the best standards provided.
• Ensure the spas are in compliance with the branding standards and all the brand policies are always complied with.
• Supervise daily spa operations to ensure cleanliness, maintenance, and service standards are upheld to maximize spa output in line with company standards and sales targets.
• Ensure staff conforming to uniforms and overall look and presentability in line with Bellacure Beauty Lounge standards.
• Ensure spa is operating smoothly across all shifts and peak hours and work closely with the Operation manager to highlight any issues compromising spa operation.
• Identify sales/services opportunities to senior management that will enhance the spa output and sales.
• Handling customer complaints 24/7 and turn around incident reports must be dealt with promptly, with a response time within 24hrs.

Job Types: Full-time, Permanent

Experience

• spa: 6 years (Required)

Language

• english, arabic (Required)