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Operations Manager

Fintel Connect
Vancouver, CAN
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Business operationsWork management platforms (ClickUp, Asana, or Monday)Learning management system administrationTraining program and onboarding designProcess change and adoptionAI tools and automation implementation

Full Job Posting

About Fintel Connect

Fintel Connect is a performance marketing platform for financial services.

The company connects banks, fintechs, and credit unions with publishers to support compliant, measurable customer acquisition.

About the role

The Operations Manager owns how work is planned, tracked, and delivered across the company, reporting to the VP of Operations.

The role runs the operating cadence, owns the work management platform, and leads adoption of processes and tools across teams.

The role also owns onboarding, the learning platform, and the enablement roadmap.

What you’ll do

  • Turn priorities into plans with owners, milestones, and KPIs; run operational reviews and meeting structures.
  • Prepare concise leadership and board reporting from departmental inputs.
  • Own work management tools, including templates, automations, dashboards, and integrations.
  • Implement processes and tools and ensure sustained adoption.
  • Drive measurable bottleneck, automation, and AI improvements.
  • Maintain SOPs, playbooks, and process ownership; coordinate operational controls, security, due diligence, and continuity documentation.
  • Own learning infrastructure, onboarding, and enablement; measure training outcomes and coordinate leadership development.
  • Lead cross-functional initiatives and bring recommendations to leadership.

What you bring

  • At least 5 years of progressively responsible experience in business operations, learning and development, or cross-functional program delivery.
  • Experience developing training and onboarding programs, including LMS administration.
  • Advanced hands-on experience with a work management platform such as ClickUp, Asana, or Monday.
  • Experience implementing process change, sustaining adoption, coordinating controls or audits, and delivering measurable AI or automation results.
  • Strong judgment with incomplete information and ability to challenge stakeholders constructively.
  • Experience with senior leadership; B2B SaaS, fintech, or enterprise-facing experience is ideal.
  • Strong written and verbal communication, organization, Microsoft 365 proficiency, and video-tool proficiency such as Loom.

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