Operations Manager
Role Overview
Full-time, permanent Operations Manager role overseeing inventory, logistics, and customer support operations.
The position is described as hybrid remote in Vancouver, BC; the role description also identifies Victoria/Vancouver, BC.
Key Skills for This Role
Full Job Posting
Role overview
Full-time, permanent Operations Manager role overseeing inventory, logistics, and customer support operations.
The position is described as hybrid remote in Vancouver, BC; the role description also identifies Victoria/Vancouver, BC.
About the company
Backcountry Recreation is a Canadian outdoor sauna and wellness company specializing in outdoor saunas, hot tubs, cold plunges, and related products.
Founded in 2014 on Vancouver Island, the company serves customers across Canada.
Inventory and warehouse management
- Oversee inventory across warehouses and distribution locations; maintain accurate inventory records and stock tracking.
- Coordinate incoming shipments, receiving, stock transfers, and replenishment; work with warehouse partners and third-party logistics providers.
- Conduct inventory audits, investigate discrepancies, address shortages, and improve inventory processes to reduce errors.
Logistics and order fulfillment
- Oversee daily logistics operations and ensure orders are processed, scheduled, and shipped accurately and on time.
- Coordinate freight, deliveries, warehouse pickups, and distribution across Canada; manage carrier and logistics-provider relationships.
- Resolve shipping delays, lost or damaged shipments, and delivery complications; monitor costs and improve efficiency.
- Develop shipping, receiving, and fulfillment procedures and support logistics team members.
Customer service and team leadership
- Own escalated customer concerns, including product, delivery, warranty, and after-sales issues; coordinate timely solutions with teams and suppliers.
- Make customer-focused decisions, address recurring issues through process improvements, and ensure customer communications are professional and timely.
- Lead logistics and operations employees, set expectations and performance standards, and support accountability and development.
- Improve internal processes, collaborate with sales, customer support, warehouse partners, and senior management, and report operational metrics.
Required qualifications
- 3–5+ years of experience in operations management, logistics, inventory management, or a related field.
- Experience supervising employees or managing departmental operations.
- Strong organization, communication, problem-solving, judgment, and customer-service capabilities.
- Experience with inventory management systems, order processing, and logistics coordination.
- Ability to work independently, take initiative, make decisions, and use common business software.
Preferred qualifications
- Experience in e-commerce, retail distribution, wholesale, or consumer products.
- Familiarity with freight shipping, third-party logistics, and warehouse operations.
- Experience with Shopify or a similar e-commerce platform and knowledge of Canadian freight transportation and distribution networks.
- Experience with warranty claims, damaged shipments, or after-sales support.
Benefits
- The posting lists dental care, extended health care, paid time off, and a store discount.
Compensation
- Pay is listed as $70,000–$85,000 per year, based on qualifications and experience.
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