Operations Manager, UTR, Amazon Now

Role overview

Key job responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams.
• Support root cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates and metric accuracy.
• Identify trends and patterns in operational performance to support continuous improvement initiatives.

Basic qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon blue-badge/FTE experience.
• 3+ years of performance metrics, process improvement, or lean techniques experience.
• Ability to work a flexible schedule or shift, including weekends, nights, and holidays.

Preferred qualifications

• 1+ years of performance metrics, process improvement, or lean techniques experience.

Company