Operations Manager

The Role:

Key Responsibilities:

• Operations & Compliance
• Ensure the smooth operation of all daily activities by coordinating across all departments.
• Implement and maintain brand policies, procedures, and service protocols.
• Monitor operational reports and KPIs to make agile, data-driven decisions.
• Support inventory management, procurement, and communication with suppliers.
• Oversee health and safety, legal compliance, and regulatory standards.
• Maintain quality assurance following global AIRE standards.
• Serve as the deputy to the Site Director in their absence.
• Team Leadership & Culture
• Directly manage department heads and ensure alignment across teams.
• Conduct regular team briefings, one-on-ones, and performance conversations.
• Evaluate team performance using clear KPIs and defined goals.
• Support managers in creating and executing development plans for their teams.
• Identify training needs in collaboration with HR and ensure delivery and application.
• Promote employee engagement, well-being, and a culture of accountability and care.
• Lead by example — visible, hands-on, and solution-oriented at all times.
• Guest Experience & Service Recovery
• Ensure that every guest receives a seamless and extraordinary experience.
• Monitor guest satisfaction data (e.g., NPS) and drive improvement initiatives.
• Manage complex service incidents and act as the escalation point.
• Support department heads in training their teams on service excellence.
• Ensure service standards are consistent and reflect the AIRE philosophy.

Who You Are:

• A Bachelor’s degree in Hospitality Management, Tourism, or Business (required).
• 3+ years of experience leading complex operations in a luxury spa, wellness, fitness, F&B or hospitality setting.
• 3+ years of experience directly managing teams across multiple departments, with a strong sense of accountability and development.
• Experience reading and interpreting operational reports and making decisions based on data and business needs.
• A solid track record in customer satisfaction management, using tools like surveys and improvement plans.
• Experience overseeing inventory, third-party vendors, and quality assurance processes, including legal and OSHA-related requirements.
• Excellent organizational and multitasking skills, with a calm and decisive approach to urgent situations.
• A genuine customer service mindset and the ability to motivate others to deliver excellence every day.
• A punctual, reliable, and flexible attitude that adapts to the rhythm of a dynamic and guest-centered environment.
• Be part of something extraordinary. Join a company that creates unique wellness experiences, where history, atmosphere, and emotion come together to create unforgettable moments.
• Comprehensive benefits. Enjoy 80% employer-paid health, dental, and vision coverage, because your well-being matters to us.
• Exclusive AIRE perks. Celebrate your birthday with a complimentary AIRE Experience and enjoy special discounts for yourself, friends, and family.
• Grow with AIRE. Join a globally expanding luxury wellness brand and be part of an exciting new chapter in our journey. With our new location now open, this is your opportunity to help shape its success, strengthen our presence in the city, and contribute to creating exceptional experiences for our guests.
• This is an existing position within the organization.

Why You Should Join Us:

About Us:

Preferred Qualifications

• Competitive compensation. Earn $100,000–$115,000 annually, depending on your experience, plus an attractive bonus opportunity.