Operations Manager

Job Overview

Duties

• Manage daily store operations, including opening and closing procedures, cash handling, and POS system oversight to ensure smooth transactions.
• Lead, supervise, and motivate retail sales teams by providing clear guidance, ongoing training, and performance feedback to foster a high-energy sales environment.
• Oversee inventory management processes such as stock control, merchandising, purchasing, and inventory audits to maintain optimal product levels.
• Implement effective pricing strategies and promotional activities to maximize sales and meet revenue targets.
• Conduct interviewing, employee orientation, onboarding sessions, and training and development programs to build a skilled and engaged workforce.
• Handle payroll processing, bookkeeping tasks, and manage budgets to ensure financial accuracy and operational efficiency.
• Maintain excellent customer service standards by resolving issues promptly, managing cashiering operations, and ensuring phone etiquette is upheld at all times.
• Supervise shift schedules, manage staffing levels for peak times, and oversee store management duties including merchandising and stock replenishment.

Skills

• Strong management skills with proven experience in retail store management or operations leadership.
• Excellent communication skills with the ability to motivate teams through managerial communication techniques.
• Proficiency in POS systems, inventory control software, and basic math for cash handling and sales calculations.
• Bilingual or multilingual abilities are highly desirable to serve diverse customer bases effectively.
• Demonstrated experience in recruiting, interviewing candidates, employee orientation, training and development initiatives.
• Skilled in negotiation for purchasing negotiations and vendor relations to optimize costs.
• Knowledge of retail industry sales strategies including pricing tactics, merchandising best practices, and sales management techniques.
• Experience supervising retail sales teams with a focus on customer service excellence in fast-paced environments.
• Strong organizational skills with the ability to manage time effectively across multiple responsibilities such as budgeting, inventory management, and staff supervision.
• Leadership qualities that inspire team collaboration while maintaining high standards of operational excellence.

Pay

• Pay: $91,099.31 - $99,408.31 per year

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location

• Work Location: In person

Requirements

• Proven experience in retail store management or operations leadership.
• Strong management skills and ability to motivate teams through managerial communication techniques.
• Proficiency in POS systems, inventory control software, and basic math for cash handling and sales calculations.
• Experience in recruiting, interviewing candidates, employee orientation, and training and development initiatives.
• Skilled in negotiation for purchasing negotiations and vendor relations to optimize costs.
• Knowledge of retail industry sales strategies including pricing tactics, merchandising best practices, and sales management techniques.
• Experience supervising retail sales teams with a focus on customer service excellence in fast-paced environments.
• Strong organizational skills with the ability to manage time effectively across budgeting, inventory management, and staff supervision.
• Leadership qualities that inspire team collaboration while maintaining high standards of operational excellence.
• Bilingual or multilingual abilities are highly desirable to serve diverse customer bases effectively.