Operations Manager

Role overview

Operations and performance

• Support the Branch Manager in achieving financial objectives; review performance and recommend actions for route sales, pricing, inventory, and labor costs.
• Recruit, hire, train, coach, and counsel staff; manage performance of inside sales representatives, drivers, and other direct staff.
• Optimize core processes, client relationships, and business opportunities; maintain effective communication and scheduled operations.
• Assist with policy compliance and cover for the Branch Manager when needed.
• Oversee rental operations and daily paperwork; coordinate with sales personnel on jobs, quotes, and problems.
• Oversee company vehicle maintenance and repairs.
• Ensure branch safety training and protocols are implemented and followed.
• Be available 24 hours a day for customer needs and facility security alarm situations.

Qualifications

• A valid driver’s license is required.
• A bachelor’s degree is preferred.
• At least four years of operations experience in manufacturing or construction is preferred.

Knowledge and skills

• Excellent verbal and written communication, attention to detail, and organizational skills.
• Ability to work independently, use sound judgment, collaborate, and present effectively.
• Strong mechanical aptitude, time management, emotional intelligence, and influential leadership skills.
• Basic knowledge of 6S principles and proficiency in Microsoft Office.
• Excellent customer service skills.