Operations Manager

Compensation

• Negotiation of rates with common carrier representatives
• Running site with safety and efficiency as priorities
• Writing and balancing daily bank deposits
• Creation of daily work logs and transmission of same to corporate
• Audit of daily labor and billing reports
• Ensure customer needs are met on a daily basis.
• Document and resolve any customer service or associate issues daily.
• Ensure all associates follow policies and work rules including safety work rules.
• Hold weekly safety meetings and ensure associate participation.
• Assist in managing Site and Departmental budget.
• Scheduling associate shifts based on customer requirements.
• Interview, hire, and train new associates.
• Supervise timely and accurate data entry for all services performed.
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.
• Must be very flexible with shift start times as well as days worked, including weekends and holidays.
• 3 years of management and leadership experience in an industrial setting.
• Ability to train, coach, and mentor warehouse associates.
• Strong organization and prioritizing skills.
• Ability to simultaneously perform multiple tasks.
• The ability to make decisions, problem solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
• Ability to manage budgets; read and interpret P&L statements; and prepare related management reports.
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint
• Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking.
• Ability to walk and stand for extended periods of time
• Ability to lift up to 75 lbs
• Warehousing, Logistics, Supply Chain or Third Party experience preferred
• BS/BA Degree or Associates Degree with Equivalent Experience is a plus but no required
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record in supervision of warehouse employees including Hiring, Training, and Termination.
• Proven experience in providing high levels of customer service to internal and external customers.
• College degree is a plus.