Operations Manager – Pest Control Services

Job Purpose

Operational Management of Pest Control Services

• Lead end-to-end operations of all pest control services across sectors including commercial, residential, hospitality, education, aviation, etc.
• Ensure service quality, compliance, timely delivery, and technician productivity.
• Implement standard operating procedures (SOPs), quality control checks, and performance KPIs.

Regulatory Compliance & HSE Governance

• Ensure full compliance with UAE/GCC regulatory requirements for pest control, chemical handling, and product distribution.
• Oversee technician certification, licensing, and chemical handling protocols.
• Promote and enforce AKI’s Health, Safety & Environment (HSE) standards across all operations.

Financial Management & P&L Ownership

• Manage operational budgets and support profitability objectives across the business.
• Monitor operational costs, productivity, and resource utilization to ensure financial efficiency.
• Approve expenditures within delegated authority and support CAPEX planning for new equipment, vehicles, or digital tools.

Customer & Stakeholder Relationship Management

• Maintain strong relationships with key clients, ensuring retention, satisfaction, and service excellence.
• Manage interactions with government bodies, external auditors, and regulatory authorities.
• Collaborate with internal departments including Finance, Supply Chain, HSE, Digital, and HR to ensure smooth operations.

Team Leadership, Training & Performance Management

• Lead, coach, and develop a diverse workforce including service supervisors and technicians.
• Ensure effective manpower planning, recruitment, onboarding, and continuous employee development.
• Conduct regular performance reviews and foster a high-performance culture.

Digital Transformation & Continuous Improvement Initiatives

• Introduce and support digital platforms, IoT-based pest control solutions, and smart reporting tools.
• Drive automation, data-driven decision-making, and operational efficiency improvements.
• Lead process reengineering and system enhancements across service and trading operations.

Experience & Qualifications

• Bachelor’s degree in a relevant field such as Environmental Science, Business Administration, Chemical/Life Sciences, or equivalent.
• Minimum 5–10 years of progressive experience in pest control services or related environmental services businesses, preferably within the UAE/GCC region.

Job-Specific Competencies

• Strong technical knowledge of pest management and environmental services operations.
• In-depth understanding of UAE/GCC regulations related to pest control, chemical and hazardous product handling, health & safety, and environmental standards.
• Strong business acumen in service operations, cost management, margin optimization, and pricing strategies.
• Experience implementing modern service delivery models including digital platforms, IoT, and smart pest control technologies.

Core Competencies

• Strategic thinking, planning, and execution skills.
• Strong leadership, team-building, and talent development capabilities.
• Excellent communication and stakeholder management skills, both internally and externally.
• Strong change management and continuous improvement mindset.
• Commercially driven with the ability to grow and manage business operations in a complex environment.
• Strong problem-solving and decision-making skills.
• High level of integrity with a strong quality and safety mindset.