OPERATIONS MANAGER

About the Role

Qualifications

• Qualifications & Experience
• Required
• Bachelor’s degree in Engineering, Science, or related discipline
• 7+ years of operations experience
• 2+ years of P&L management experience
• Proven experience managing field operations and project execution
• Skills & Competencies
• Strong financial acumen (budgeting, forecasting, cost control)
• Excellent leadership, communication, and stakeholder management skills
• Strategic thinker with problem-solving abilities
• Knowledge of operations, service quality, and sales integration
• Ability to work in high-pressure environments
• Experience in a global or matrix organization
• Familiarity with systems such as JDE, Hyperion, Salesforce, PeopleSoft, FieldFX (preferred)
• Fluent in English

Key Responsibilities

• Safety, Compliance & Governance
• Lead and promote a strong safety culture across all operations
• Conduct safety meetings, incident investigations, and root cause analysis
• Ensure compliance with HSE policies, regulations, and industry standards
• Drive continuous improvement in safety, environmental, and compliance practices
• Operations Management
• Lead execution of operational activities, including resource planning, asset utilization, and inventory management
• Ensure high-quality service delivery and adherence to safety and operational standards
• Monitor and improve operational processes for efficiency and performance
• Provide technical support to teams and customers across job lifecycle
• Manage equipment maintenance and ensure compliance with technical specifications
• Customer & Business Management
• Build and maintain strong customer relationships
• Collaborate with sales teams on bids, pricing, and new business opportunities
• Conduct regular service quality reviews with customers
• Ensure customer requirements are translated into operational procedures
• Drive business growth through operational excellence and customer satisfaction
• Financial Accountability
• Own and manage the P&L for the assigned product line/geography
• Oversee budgeting, forecasting, cost control, and financial performance
• Optimize resource utilization to improve EBITDA
• Ensure compliance with financial policies and contract requirements
• Leadership & People Development
• Lead, coach, and develop high-performing teams
• Drive performance management, succession planning, and talent development
• Partner with HR to recruit and retain top talent
• Foster a culture of accountability, engagement, and continuous learning
• Communication & Collaboration
• Maintain strong communication with internal and external stakeholders
• Collaborate across sales, operations, and support functions
• Clearly communicate expectations, roles, and performance objectives

Preferred Qualifications

• Familiarity with systems such as JDE, Hyperion, Salesforce, PeopleSoft, FieldFX (preferred)