Operations Manager, Operations
Role Overview
Operations Managers own budgetary, people development, and operational objectives for a fulfillment center functional area, such as Inbound, Outbound, or Change Ops.
The role includes managing and leading Area Managers, coaching and mentoring the team, supporting performance objectives, building positive employee relations, and developing leadership bench strength.
Key Skills for This Role
Full Job Posting
Description
Operations Managers own budgetary, people development, and operational objectives for a fulfillment center functional area, such as Inbound, Outbound, or Change Ops.
The role includes managing and leading Area Managers, coaching and mentoring the team, supporting performance objectives, building positive employee relations, and developing leadership bench strength.
Key Job Responsibilities
- Ensure a safe work environment for associates and the team.
- Lead and supervise Area Managers and team leads as direct reportees, supported by Process Assistants and operations associates.
- Own safety, quality, productivity, and performance delivery for the department.
- Plan and forecast operations, appraise performance, resolve problems, and address staffing needs.
- Review work forecasts and determine daily productivity requirements to meet building objectives.
- Ensure BM rates and OP2 throughput deliverables.
- Coordinate with other Operations Managers and lead cross-functional projects that adopt best practices.
- Identify and lead process improvement initiatives.
- Learn order-processing system interventions and inform teams about new processes and required controls.
- Lead capacity-planning ART events and prepare people, materials, and machines.
- Plan machine resources and address capacity constraints with Resource Planning and Finance teams.
- Ensure best practices in people management and accountability for fulfillment-center compliance, Connections, and scorecards.
People, Systems & Collaboration
- Manage people and team development, and create a leadership and talent pipeline.
- Manage stakeholder relationships and projects.
- Understand Flex levers and learn role-related Amazon technicalities and ERP systems.
- Interface across functions and operational areas to share best practices and initiatives.
Basic Qualifications
- Bachelor's degree or equivalent.
Preferred Qualifications
- Three or more years of Amazon blue badge/FTE experience.
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