Operations Manager
About the Role
The Operations Manager oversees and directs all aspects of the hotel’s operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
- Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
- In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
- Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
- Train team members and implement Hilton standard and related departmental regulations.
- Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
- Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
- Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
- Manage direct reports professionally to ensure effective teamwork and operations.
- Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
- Conduct regular Operations meetings including all direct reports.
- Supervise daily team members’ performance and grooming.
- Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
- Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
- Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
- Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
- Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
- Evaluate competitors’ products and price policies twice a year.
- Ensure that VIP guests receive the care and service they deserve every day.
- Adhere to the hotel’s security and emergency policies and procedures.
- Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
- Complete relevant tasks assigned by the General Manager.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Carry out any other reasonable duties and responsibilities as assigned.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hilton
Steward - Waldorf Astoria New York
New York City, USA
As a Utility Steward, you’re not just keeping our kitchen and dining areas sparkling clean – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Server, Lindsay's (AM, Part Time) - President Abraham Lincoln Springfield, a DoubleTree by Hilton Hotel
Springfield, USA
As a Food Server, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The President Abraham Lin
Senior General Mechanic
Doha, QAT
As a Senior General Mechanic, you’re not just repairing all building equipment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Fountain Lounge Host/Hostess
New Orleans, USA
As a Host/Hostess, you’re not just greeting and escorting guests in one of our dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Spa Attendant (Part-Time)
New Orleans, USA
As a Spa Attendant, you’re not just ensuring a clean and relaxing spa environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Engineering Supervisor - Juniper Hotel Cupertino, Curio Collection by Hilton
Cupertino, USA
As an Engineering Supervisor, you’re not just overseeing daily operations of physical building and systems maintenance and repairs – you’re spreading the light and warmth of hospitality by delivering memorable experience
Spa Receptionist (Part-Time)
New Orleans, USA
As a Spa Receptionist, you’re not just ensuring a clean and relaxing spa environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Commercial Director
London, GBR
As a Commercial Director at Hilton London Metropole, you’re not leading commercial strategy across multiple segments and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable expe
Steward - Waldorf Astoria New York
New York City, USA
Server, Lindsay's (AM, Part Time) - President Abraham Lincoln Springfield, a DoubleTree by Hilton Hotel
Springfield, USA
Senior General Mechanic
Doha, QAT
Fountain Lounge Host/Hostess
New Orleans, USA
Spa Attendant (Part-Time)
New Orleans, USA
Engineering Supervisor - Juniper Hotel Cupertino, Curio Collection by Hilton
Cupertino, USA
Spa Receptionist (Part-Time)
New Orleans, USA
Commercial Director
London, GBR