Operations Manager

The Role

Own Live Customer Operations

Build and Lead the Operator Organization in the UK

Own Operational Quality

Support Early UK Deployments

Help Build Hive UK

Create a Strong Field Feedback Loop

Essential

Strongly preferred

What success looks like

Why Join Hive?

Qualifications

• Essential
• Experience managing industrial, field, logistics or service operations.
• Experience leading shift-based operational teams.
• Demonstrated people leadership including recruiting, onboarding, coaching and performance management.
• Strong operational planning and execution skills.
• Comfortable owning real-world operations where uptime and customer experience matter.
• Strong safety and quality mindset.
• Hands-on and comfortable working directly with equipment, operators and customer teams.
• Able to build structure in an environment where processes do not yet exist.
• Strong customer communication skills.
• Willingness to travel when operationally required.
• Professional fluency in English and authorization to work in the UK.
• Experience from heavy equipment operations, warehousing, logistics, material handling, mining, construction, manufacturing, fleet operations, field service, industrial automation or robotics.
• Experience recruiting and managing forklift, wheel loader, heavy equipment or similar operators.
• What success looks like
• Hive has built a strong initial UK operator organization.
• Live customers have reliable operational coverage and clear escalation paths.
• Operators are properly trained, supported and held to clear standards.
• Shift planning and staffing are predictable and scalable.
• Operational incidents are handled quickly and systematically.
• Hive has the foundations of a scalable UK operating model to new hubs.
• Why Join Hive?
• Join Hive at a pivotal stage as we expand into the UK and build a new category in Physical AI. You’ll work with cutting-edge autonomy technology and a highly experienced team to bring autonomous industrial machines out of development and into real-world commercial operations.
• As we establish and scale our UK operations, you’ll have the opportunity to take on significant responsibility from day one, help shape how we operate in the UK, and build the playbooks for deploying and operating autonomous machines at scale.
• Applications are reviewed on a rolling basis, and the position may be filled before the application deadline. Early applications are encouraged. Hive values diversity and encourages qualified candidates to apply regardless of gender, age, ethnicity, religion, disability, sexual orientation or background.

Preferred Qualifications

• Strongly preferred

Responsibilities

• Own operational performance after deployment handover.
• Ensure Hive delivers a safe, reliable and high-quality service across customer sites.
• Monitor operational KPIs, service quality, incidents and uptime.
• Coordinate operational issues and escalations and ensure clear customer communication.
• Drive root-cause analysis and corrective actions for recurring operational issues.
• Recruit, onboard and develop Hive's UK operator team.
• Build a strong pipeline of experienced industrial machine operators.
• Own operator training and qualification together with relevant Hive teams.
• Develop shift structures, workforce plans and schedules.
• Coach operators and set clear expectations for safety, quality, performance and professionalism.
• Follow up individual and team performance.
• Establish and maintain operational standards and procedures.
• Ensure consistent execution across shifts and customer sites.
• Investigate incidents and deviations and implement corrective actions.
• Build the routines, KPIs and management systems required to scale.
• Work closely with the Deployment, Engineering and service teams during launch and hypercare.
• Recruit and train operators ahead of go-live.
• Support operational testing, readiness and transition into steady-state operations.
• Ensure a structured handover from Deployment into Operations.
• Support establishment of Hive's initial UK operating base and practical local infrastructure.
• Help establish suppliers, equipment, tools, inventory and local operating routines.
• Support recruiting, onboarding, HSE and other practical requirements of a new operation.
• Create structure without adding unnecessary bureaucracy.
• Capture feedback from customers and operators systematically.
• Translate field experience into actionable improvements for Product, Engineering and Delivery.
• Help prioritize improvements that increase safety, reliability, uptime and operational quality.
• What We're Looking For
• Experience managing industrial, field, logistics or service operations.
• Experience leading shift-based operational teams.
• Demonstrated people leadership including recruiting, onboarding, coaching and performance management.
• Strong operational planning and execution skills.
• Comfortable owning real-world operations where uptime and customer experience matter.
• Strong safety and quality mindset.
• Hands-on and comfortable working directly with equipment, operators and customer teams.
• Able to build structure in an environment where processes do not yet exist.
• Strong customer communication skills.
• Willingness to travel when operationally required.
• Professional fluency in English and authorization to work in the UK.
• Experience from heavy equipment operations, warehousing, logistics, material handling, mining, construction, manufacturing, fleet operations, field service, industrial automation or robotics.
• Experience recruiting and managing forklift, wheel loader, heavy equipment or similar operators.
• Hive has built a strong initial UK operator organization.
• Live customers have reliable operational coverage and clear escalation paths.
• Operators are properly trained, supported and held to clear standards.
• Shift planning and staffing are predictable and scalable.
• Operational incidents are handled quickly and systematically.
• Hive has the foundations of a scalable UK operating model to new hubs.
• Join Hive at a pivotal stage as we expand into the UK and build a new category in Physical AI. You’ll work with cutting-edge autonomy technology and a highly experienced team to bring autonomous industrial machines out of development and into real-world commercial operations.
• As we establish and scale our UK operations, you’ll have the opportunity to take on significant responsibility from day one, help shape how we operate in the UK, and build the playbooks for deploying and operating autonomous machines at scale.
• Applications are reviewed on a rolling basis, and the position may be filled before the application deadline. Early applications are encouraged. Hive values diversity and encourages qualified candidates to apply regardless of gender, age, ethnicity, religion, disability, sexual orientation or background.