Operations Manager

· Lead nightly service, private events and venue programming across the bar and floor.

· Manage, train and develop the bar and floor teams, including performance reviews.

· Coordinate opening, service and closing procedures, staffing and pre-shift briefings.

· Maintain a visible management presence, overseeing guest flow, service standards and issue resolution.

· Work closely with Music, Production, Security and wider hotel teams on events and performances.

· Monitor commercial and service performance, including staffing, stock, cash and operational controls.

· Ensure compliance with licensing, responsible alcohol service, health and safety and company standards.

· Management experience within a premium nightlife venue, high-volume bar or comparable hospitality environment.

· Strong knowledge of both bar and floor operations, with confident team leadership and guest service skills.

· Commercial awareness and sound judgement when leading busy services and making operational decisions.

· Working knowledge of licensing, responsible alcohol service and health and safety requirements.

· Clear communication and the ability to collaborate effectively across specialist and hotel teams.

· Flexibility to work nights, weekends and event-led schedules.

· Extra day holiday on your birthday.

· Meals on duty

· Complimentary anniversary stay at one of our hotels.

· 28 days holiday (rising to 33).

· Recommend a friend bonus up to £750.

· Go Hilton benefits

· Discounts + wellbeing and financial support programmes.