Operations Manager

EQUANS is looking for a Operations Manager to join our team across London and the South-East. This is a full time, 6 months FTC role. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

General Overview:

The Operations Manager will support the operational delivery and performance of Hard and Soft FM services across a portfolio Home Office sites across London and the South-East. The role ensures that all contractual obligations, service level agreements (SLAs), statutory requirements and customer expectations are consistently achieved whilst the service transitions into steady state, minimising performance deductions and maximising service excellence

The postholder will provide leadership and direction to operational teams as required, as the contract transitions towards steady state, ensuring effective management of frontline engineering, cleaning and security teams. The role requires strong operational leadership, organisational capability and commercial awareness rather than technical expertise, with a particular focus on performance management, workflow control, subcontractor management, customer relationships and continuous improvement.

Working closely with the Account Manager and Operations Director, the Operations Manager will coordinate service delivery to ensure contractual compliance and operational efficiency across the estate. The post holder will be required to be on site on our client premises, working alongside the existing management team to ensure continuity of services.

This role is a six month fixed term contract, designed to support the contract post go live into steady state operations.

What will you deliver?

• Impact:
  • Support the Account Manager in delivering integrated FM services across Home Office sites, including cleaning, security, technical and subcontracted services.
  • Work closely with operational teams to deliver KPIs, SLAs, performance standards and successful contract mobilisation through to steady-state operations.
  • Drive customer satisfaction, stakeholder engagement, service improvement and strong commercial performance across the contract.
  • Support operational strategy, continuous improvement and effective management of resources, suppliers and subcontractors. Complexity:
  • Support the delivery of Hard and Soft FM services across a geographically dispersed account, ensuring compliance, operational control and effective subcontractor management.
  • Monitor performance, risks and operational data to identify trends, drive KPI improvement and implement corrective actions.
  • Lead and support incident response, business continuity, service recovery and operational change initiatives.
  • Build strong relationships with clients, stakeholders and leadership teams, deputising for the Account Manager when required and promoting a culture of accountability and continuous improvement.

What can we offer you?

On offer is a competitive salary, bonus and benefit package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are you?

Essential:

• Significant operational management experience within Facilities Management.
• Experience managing both Hard and Soft FM service delivery.
• Proven experience operating within complex, performance-driven contracts.
• Experience managing KPI, SLA and performance-based service regimes.
• Strong people management and leadership experience within multi-disciplinary teams.
• Experience of subcontractor, supplier and contract management.
• Experience using CAFM systems and performance reporting tools.
• Strong customer relationship and stakeholder management skills.
• Commercial awareness
• Excellent planning, organisational and problem-solving skills.
• Full UK Driving Licence.

Desirable:

• Experience within public sector organisations
• Experience within secure environments.
• IOSH Managing Safely or equivalent.
• FM qualification or relevant operational management qualification.
• Understanding of statutory compliance requirements within FM environments.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.