Operations Manager

Requirements:

• So, what is it we’re looking for?
• Since this is an Operations Manager post, we’d need someone who already has the skills to even call themselves a Manager. We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management.
• We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data.
• ● BAU Transactions: ○ Handling multiple SOW for different verticals of campaign ○ demonstrate achievement of results e.g. business improvements, cost savings, revenue generation ○ Liaising with different department to ensure smooth and effective operational delivery ○ Translate business strategy into day to day delivery ○ Collaborating with different stakeholder for new launches if any ○ Stakeholder management ensures there is smooth communication between all the departments. ○ Responsible for all aspects of operations which include monitoring staffing, temporary coverage and training, delivering excellent client service ● Client Relationship Management ○ Ensure delivery of Client KPIs/ targets including day to day service levels, customer experience, quality and compliance measures ○ Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison with client ○ build and maintain strong client relationships ○ Ensuring smooth transition of new business ○ Ensuring all the KPI’s delivery as per SOW agreement with client
• ● Profitability Enablement and Purview of finance & revenue ○ Timecard management to ensure no loss of productive hours ○ Timely updation of v7 revenue file to ensure zero discrepancy on projected vs actual revenue ○ Timely generation of invoice
• ● Team and People Management ○ Execute a well-defined Communication and Engagement model in place to ensure that the team understands the performance of our business and also that they understand the needs of their teams.
• ○ Effectively managing and coaching Team Leaders.
• ● Eligibility Criteria ○ Must have the ability to work well in a team environment, as well as alone ○ Must demonstrate the ability to effectively manage time, prioritize tasks and work within deadlines ○ Demonstrated ability to perform well in a rapidly changing and extremely global tea ○ 2+ years’ proven experience in an Operations Manager position ○ Excellent ability to delegate responsibilities while maintaining organizational control of team and customer service ○ Highly trained in conflict management and business negotiation processes ○ Knowledge of general business software and aptitude to learn new applications; proficiency in Gsuite (Word, Spreadsheet etc) ○ Proven track record of collaborating with a team in problem solving. ○ Be energetic, positive and have the ability to listen hard and change fast.
• How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
• DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
• We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
• Since this is an Operations Manager post, we’d need someone who already has the skills to even call themselves a Manager. We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region
• that will be supported.
• ○ Handling multiple SOW for different verticals of campaign
• ○ demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
• ○ Liaising with different department to ensure smooth and effective operational delivery
• ○ Translate business strategy into day to day delivery
• ○ Collaborating with different stakeholder for new launches if any
• ○ Stakeholder management ensures there is smooth communication between all the
• departments.
• ○ Responsible for all aspects of operations which include monitoring staffing,
• temporary coverage and training, delivering excellent client service
• ● Client Relationship Management
• ○ Ensure delivery of Client KPIs/ targets including day to day service levels, customer experience, quality and compliance measures
• ○ Manage and develop the operational client relationships by conducting (where
• appropriate) operational client review meetings and day to day ops liaison with client
• ○ build and maintain strong client relationships
• ○ Ensuring smooth transition of new business
• ○ Ensuring all the KPI’s delivery as per SOW agreement with client
• ● Profitability Enablement and Purview of finance & revenue
• ○ Timecard management to ensure no loss of productive hours
• ○ Timely updation of v7 revenue file to ensure zero discrepancy on projected vs actual revenue
• ○ Timely generation of invoice
• ● Team and People Management
• ○ Execute a well-defined Communication and Engagement model in place to ensure that the team understands the performance of our business and also that they understand the needs of their teams.
• ● Eligibility Criteria
• ○ Must have the ability to work well in a team environment, as well as alone
• ○ Must demonstrate the ability to effectively manage time, prioritize tasks and work within deadlines
• ○ Demonstrated ability to perform well in a rapidly changing and extremely global tea
• ○ 2+ years’ proven experience in an Operations Manager position
• ○ Excellent ability to delegate responsibilities while maintaining organizational control of team and customer service
• ○ Highly trained in conflict management and business negotiation processes
• ○ Knowledge of general business software and aptitude to learn new applications; proficiency in Gsuite (Word, Spreadsheet etc)
• ○ Proven track record of collaborating with a team in problem solving.
• ○ Be energetic, positive and have the ability to listen hard and change fast.