oracle
Operations Manager
Cummins Inc.
Geraldton, AUS
Full-time
Manager
Discovered 3 days ago
Full Job Posting
Key responsibilities:
- Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
- Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
- Responsible for all functions and financial metrics for the branch.
- Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
- Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
- Manages compliance with health, safety, and environmental standards and compliance.
- Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
- Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
- Skills required:
- Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Decision quality - Making good and timely decisions that keep the organization moving forward.
- Develops talent - Developing people to meet both their career goals and the organization’s goals.
- Drives results - Consistently achieving results, even under tough circumstances.
- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
- Compensation and Benefits:
- Annual Salary commensurate with experience
- Superannuation
- Participation in an annual variable compensation (bonus) program
- Income protection insurance
- PC software/hardware and a range of vehicles
- Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
- At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
- To be successful in this role you will need the following:
- Experience leading a small team or working in a supervisor, team leader or senior operational role.
- Clear potential and motivation to step into your first management position.
- A practical leadership style with the confidence to make decisions, solve problems and take accountability.
- Strong communication skills and the ability to build trusted working relationships.
- A customer-focused mindset and commitment to safety, quality, continuous improvement and developing commercial capability.
- This is a hire-to-develop opportunity for an emerging leader ready to broaden their experience and grow into branch management. You will receive coaching, exposure to key business disciplines and increasing accountability as your capability develops. Experience: Significant relevant experience required, including managerial and budgetary experience.
- This is a hire-to-develop opportunity for an emerging leader ready to broaden their experience and grow into branch management. You will receive coaching, exposure to key business disciplines and increasing accountability as your capability develops.
Qualifications
- Provides hands-on operational leadership across service and parts functions, supporting customer enquiries and escalations to ensure customer commitments and branch performance targets are achieved.
- Maintains business continuity by providing direct coverage for Service Advisor and Parts Advisor responsibilities during leave, vacancies, or periods of increased workload.
- Significant relevant experience required, including managerial and budgetary experience.
Responsibilities
- Competencies
About Cummins Inc.
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