Operations Manager, FC Operations
Skills
About This Role
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- Our WW Operations network delivers millions of packages and smiles to Amazon customers every day.
- We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager.
- In this role, you will lead and develop a team of salaried and hourly talent.
- You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.
- To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
- You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
- Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door.
- Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
- Key job responsibilities
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
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- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE)
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- 1+ years of performance metrics, process improvement or lean techniques experience
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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