Operations Manager

Summary

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and escalate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.

Qualifications

• 5+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
• Comfortable building with AI tools and spending time troubleshooting workflows.
• Engineering background or equivalent technical exposure preferred.
• Demonstrated ability to manage and mentor small to mid-sized teams.
• Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
• KPI-driven, with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Total Rewards

• Salary range reflects gross base salary; for commercial roles with commission eligibility it represents On-Target Earnings inclusive of base and target commission.
• Salary ranges are quoted in USD as a global reference and localized to the country's currency.
• Stock grant opportunities dependent on role, employment status, and location.
• Additional perks and benefits based on employment status and country.
• Optional flexible working office membership with IWG.

About Deel