Operations Manager (Dubai)

About Us

• Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.
• Our business is split into two key areas:
• **Skyports Drone Services** uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.
• **Skyports Infrastructure** plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.
• With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role

Key Responsibilities

• *Operations Post Holder*
• Be the responsible person for safe, secure and efficient operations at Skyports Dubai vertiport network.
• *Operational Management*
• Oversee daily vertiport operations, including resource scheduling, stand management, passenger handling and baggage management.
• *Safety and Compliance*
• Stay current with aviation regulations and industry standards, implementing necessary updates and changes.
• Ensure compliance with local, national and international aviation regulations and standards. And uphold safety protocols and regulatory compliance for heliport operations.
• Monitor changes in legislation and implement necessary changes in security practices.
• Liaise with operators, passengers, and other stakeholders to address operational safety and security concerns.
• *Personnel Management*
• Manage the recruitment and onboarding process for staff involved in vertiport operations, including ground crew, security personnel, and administrative staff.
• Develop vertiport staff, including scheduling, training and performance evaluation.
• *Ground Operations*
• Coordinate ground services, including aircraft marshalling, charging, and loading/unloading of passengers and baggage.
• Oversee the maintenance and upkeep of vertiport facilities, ensuring they meet safety and operational standards.
• *Customer Service*
• Interact with fleet operator staff, pilots, and passengers to address their needs and concerns.
• Ensure a positive and efficient experience for all users of the vertiport facilities.
• *Security Management*
• Implement and oversee security protocols to safeguard the vertiport and its users.
• Collaborate with security personnel to monitor access control and respond to security incidents.
• *Performance Monitoring*
• Implement systems for monitoring the performance of operations aircraft, including data analysis, maintenance records, and efficiency metrics.
• Identify areas for improvement and implement corrective actions to enhance overall performance.
• *Emergency Response Planning*
• Develop and maintain emergency response plans, conducting regular drills and training sessions.
• Coordinate with local authorities and emergency services for efficient response to incidents.
• *Stakeholder Relations*
• Collaborate with vertiport operators, regulatory authorities, local communities, and other stakeholders to address concerns and foster positive relationships.
• Represent the vertiport in meetings, conferences, and industry events.
• *Documentation and Reporting*
• Maintain accurate records of vertiport activities, including flight schedules, maintenance logs, and incident reports using appropriate systems provided by IT.
• Prepare regular reports for management and regulatory agencies.

About You

• The ideal person for this position will have the following experiences and attributes:
• Extensive experience in airport or heliport operations, including managerial roles.
• Detailed knowledge of aviation regulations and safety standards.
• Strong leadership and team management skills.
• Excellent communication, and interpersonal skills.
• Strong organisational and planning skills.
• Ability to handle emergency situations and work under pressure calmly and effectively.
• Customer focused with a commitment to high-quality service delivery.
• *Qualifications*
• Qualification / Cert and/or relevant experience in aviation operations and management.
• *Experience*
• Minimum 7 years of experience in aviation operations, with at least 3 years in a management role within a heliport or airport environment.
• Proven record of managing ops and staff in a regulated aviation environment.

Skills

• Strong problem solving and decision making skills.
• Ability to manage multiple priorities concurrently.
• Knowledge of aviation regulations and standards, emergency planning and response.
• Fluent in English with working knowledge of Arabic

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing industry.
• A collaborative and dynamic work environment with ample opportunities for professional development.
• Flexible working arrangements and a supportive team culture.

How to Apply