OPERATIONS MANAGER

Job Summary

Operations Management

• Manage and oversee daily valet operations across all assigned locations.
• Ensure smooth and efficient valet parking services in accordance with company standards and client requirements.
• Monitor operational performance, service quality, and customer satisfaction.
• Develop and implement operational procedures, policies, and best practices.
• Conduct regular site inspections and operational audits.

Team Management

• Recruit, train, supervise, and evaluate valet supervisors and valet attendants.
• Prepare staff schedules and manpower deployment plans to ensure adequate coverage.
• Monitor employee attendance, productivity, grooming, and performance.
• Provide coaching, guidance, and disciplinary action when necessary.
• Foster a positive work environment and maintain high employee morale.

Client Relationship Management

• Serve as the primary point of contact for assigned clients.
• Maintain strong relationships with hotels, restaurants, malls, residential communities, and event organizers.
• Conduct regular client meetings to review service performance and address concerns.
• Ensure all client contractual obligations and service level agreements are met.

Financial & Administrative Responsibilities

• Monitor operational costs and ensure efficient use of resources.
• Assist in budget preparation and cost-control initiatives.
• Review payroll inputs, overtime reports, and staffing requirements.
• Prepare operational reports, performance analyses, and monthly management reports.
• Support business development activities and new project mobilizations.

Health, Safety & Compliance

• Ensure compliance with UAE labor laws, health and safety regulations, and company policies.
• Investigate incidents, accidents, customer complaints, and vehicle damage claims.
• Implement corrective and preventive measures to minimize operational risks.
• Ensure proper documentation and record keeping at all operational sites.

Quality Assurance

• Maintain high standards of customer service and professionalism.
• Monitor key performance indicators (KPIs) and implement improvement plans.
• Ensure all staff adhere to grooming, uniform, and service standards.
• Conduct customer feedback reviews and implement service enhancements.

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• Minimum 5–7 years of experience in valet services, hospitality, transportation, parking management, or related operations.
• Minimum 3 years of managerial experience overseeing multiple locations and teams.
• UAE driving license preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Client relationship and stakeholder management skills.
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple sites and priorities simultaneously.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Knowledge of operational reporting and KPI management.
• Strong understanding of customer service standards.
• Ability to work under pressure and in a fast-paced environment.

Key Performance Indicators (Kpis)

• Client satisfaction and retention rate.
• Operational efficiency and service quality scores.
• Employee turnover and attendance rates.
• Revenue growth and cost control performance.
• Response time to client concerns and incidents.
• Compliance with safety and operational standards.
• Achievement of staffing and deployment targets.

Working Conditions

• Full-time position.
• Flexible schedule, including weekends, public holidays, and special events as required.
• Frequent travel between operational sites within the UAE.
• Combination of office-based and field-based responsibilities.
• Pay: AED8,000.00 per month