Operations Manager
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About the Role
The Operations Manager at the Building Maintenance Unit (BMU) is responsible for overseeing all maintenance, facility operations, and service delivery activities.
Key Skills for This Role
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Job Summary
The Operations Manager at the Building Maintenance Unit (BMU) is responsible for overseeing all maintenance, facility operations, and service delivery activities.
This role requires a bilingual Arabic–English professional with strong leadership capabilities to manage multidisciplinary teams, coordinate with stakeholders, and ensure the highest standards of building maintenance across all managed properties.
Key Responsibilities
- Plan, direct, and coordinate all BMU operational activities including preventive and corrective maintenance programs
- Develop and implement operational policies, procedures, and KPIs to enhance service delivery efficiency
- Monitor daily operations and ensure work is completed on schedule, within budget, and to quality standards
- Manage emergency maintenance situations and ensure swift resolution with minimal disruption
- Lead, mentor, and manage a diverse team of engineers, technicians, and support staff.
- Conduct performance evaluations, set objectives, and facilitate professional development plans
- Foster a safety-first culture and ensure compliance with HSE (Health, Safety & Environment) regulations.
- Serve as the primary Arabic-speaking point of contact for clients, tenants, and government entities.
- Conduct regular site visits and inspections, presenting findings and recommendations to senior management.
- Negotiate contracts with vendors, suppliers, and subcontractors in both Arabic and English.
- Prepare and manage the annual operations budget, tracking expenditures and identifying cost-saving opportunities.
- Manage procurement of materials, tools, and equipment in accordance with company procurement policies.
- Prepare detailed operational and financial reports for senior leadership in both Arabic and English
- Proven track record managing large-scale maintenance projects in the UAE or GCC region.
- Experience working with government authorities, municipalities, and regulatory bodies in the UAE
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